30-Day Return PolicyWe want you to be completely happy with your purchase. We accept returns within 30 days of the purchase date for eligible items.
- All products must be unopened and in their original, sealed packaging.
- Returns must include any original parts, cords, controls, and accessories.
- Lingerie must be unworn, in its original packaging, and have all tags attached.
Due to the intimate nature of our product line, opened or used items are non-returnable and non-refundable. This policy ensures the health, safety, and peace of mind of our customers and employees.
If products were purchased at an party/event there is a 20% restocking fee.
Product Warranty
We stand behind the quality of our products. All products include a one-year warranty against manufacturing defects or material issues that affect functionality, valid from the date of purchase.
The warranty does not cover:
- Normal wear and tear or cosmetic deterioration
- Damage caused by accident, misuse, neglect, or improper storage
- Products that have been taken apart or tampered with
If you believe your product has a defect within the warranty period, please contact us at nicollette@thenicollettelane.com with your order number, photos, and a description of the issue. We’ll guide you through the warranty process.
Non-Returnable Items:
For clarity, the following are always final sale:
- Opened or used products
- Lubricants, oils, bath and body items
- Clearance or discounted items marked “final sale”
